Evaluation of Efficacy of Patient-Oriented Measures to Control the Health Care Quality at the Level of Healthcare Facilities
PDF

Keywords

efficacy
quality improvement system
public satisfaction with hospital care

Abstract

The article deals with the analysis of efficacy of patient-oriented measures to control the health care quality at the level of healthcare facilities. The set of measures was developed based on the results of scientific research at the hospitals of different levels in Ivano-Frankivsk region during 2010-213. Comparative analysis of patients’ survey results based on anonymous questionnaires designed on the basis of a preliminary study results in 2013 (445 individuals) and 2015 (233 individuals) was conducted. Implementation of training in communication skills with patients improved patients’ satisfaction with doctors’ attitude by 31.0%. Development of local protocols with patients’ clinical history, the introduction of continuous quality improvement system according to a series of standards ISO 9001 provided the increase in patients’ satisfaction with accuracy, organization, coordination of various departments and staff of health care institution by 2.9-73.3%. Therefore, results of the study proved the efficacy of patient-oriented measures to control the health care quality at the level of healthcare facilities and expediency of their further use and correction, taking into account the obtained results. 
PDF

References

Hrevtsova RYu. Legal issues of the relationship between a doctor and a patient. Therapia. Ukrainskyi medychyi visnyk [Internet]. 2007; 7-8(17): 77-79. Available from: http://therapia.ua/files/content/1292572561368_pravovi72007.pdf

Detsyk OZ. Methodological approaches to research results summarizing. Galic’kij lìkars’kij vìsnik. 2011; 18, (2): 5–8.

Detsyk OZ, Yavorskyi AM, Yavosrkyi MI. Ways to improve patients’ satisfaction with the quality management system of hospital care. Proceedings of the International Scientific Conference; 2013 April 25-26; Zaporizhzhia. Suchasni medychni tekhnolohii. 2013; 2 (18): 45-48.

Muliar MM. How American clinics account for their patients’ satisfaction to the patients and Government. Healthcare management. Blog. Available from: http://healthcare.management.com.ua/2009/07/17/yak-amerykanski-kliniky-zvituyutsya-pro-zadovolenist-svojih-patsijentiv-pered-majbutnimy-patsijentamy-ta-uryadom

Parii V, Siebielieva Z. Implementation and certification of quality management system according to the requirements of State Standards of Ukraine ISO 9001: 2009 in health care facilities. Upravlinnia zakladom okhorony zdorovia. 2014; 12: 29-37.

About amendments to the order of Ministry of Health of Ukraine of March 14, 2011 № 142 “On improvement of the state accreditation of health care facilities”. Ministry of Health of Ukraine. Statutory document. Order № 1116, (December 20, 2013). Available from:

https://moz.gov.ua/ua/portal/dn_20131220_1116.html

About the establishment and implementation of medical and technological documents concerning standardization of medical care in the system of the Ministry of Health of Ukraine. Statutory document № 751 (September 28, 2012). Available from: http://www.moz.gov.ua/ua/portal/dn_20120928_751.html

About the improvement of the state accreditation of health care facilities. Statutory document № 142 (March 14, 2011). Available from: http://moz.gov.ua/ua/portal/dn_20110314_142.html

Guidance on the development of strategies for quality and safety assurance from the perspective of health care systems. Evropeyskoe regionalnoe byuro Vsemirnoy organizatsii zdravokhraneniya. 2008; 86.

Yavorskyi AM. Medical and social justification of improved patient-oriented quality management system of medical care (the case of inpatient surgical care) [dissertation]. Kyiv. 2014; 194.

Legido-Quigley H, McKee M, Nolte E [et al.]. Assuring the quality of health care in the European Union. A case for action. World Health Organization (European Observatory on Health Systems and Policies. 2008; 215. Available from: http://www.euro.who.int/__data/assets/pdf_file/0007/98233/E91397.

Continuous Quality Improvement (CQI) Strategies to Optimize your Practice. The National Learning Consortium. April 30, 2013. Version 1.0; 17. Available from: https://www.healthit.gov/sites/default/files/nlc_continuousqualityimprovementprimer.pdf

Exploring patient participation in reducing health-care-related safety risks. World Health Organization Regional Office for Europe. 2013; 175. Available from: http://www.euro.who.int/__data/assets/pdf_file/0010/185779/e96814.pdf

Friesner D, Neufelder D, Raisor J, Bozman CS. How to improve patient satisfaction when patients are already satisfied: a continuous process-improvement approach. Hospital Topics 2009;87(1):24-40. Available from: http://www.scholaruniverse.com/ncbi-linkout?id=19103585 PubMed PMID: 19103585. doi: 10.3200/HTPS.87.1.24-40.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Downloads

Download data is not yet available.